76% of B2B Customer eXperience professionals agree that companies which continue to invest in CX will outperform competitors … but 25% admit that the experiences their organisations are delivering to customers are generally worse than promised! (Source: Ipsos’ Global Voices of Experience).
Join Helen Wilson as she discusses the power of real insight in building long-lasting customer relationships:
- Outperforming the competition
- Delivering a Return on your CX
- Investment (ROCXI) through better B2B CX measurement and management.
- How to nail the basics, brilliantly
- Engaging stakeholders
- Capturing high quality relationship and transactional/event customer feedback from the C-suite to the front line
Helen will explain how to put all that to work and share examples from leading organisations along the way.
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Helen Wilson
CXO, Ipsos
Helen Wilson is Ipsos’ Global Chief Experience Officer – Customer Experience & Channel Performance. Her 25 years of experience extend across markets, sectors and channels. She’s helped leading ensure they are delivering great CX, building strong relationships and driving a superior Return on CX Investment (ROCXI).