Dr Diana Woodburn

BSc, MSc, MBA, PhD, FCIM: AKAM Chairman

Began researching and lecturing in KAM at Cranfield School of Management in 1997. Also became an author, consultant and company coach, dedicated to KAM since 2005. Co-author with Malcolm McDonald of ‘Key Account Management: the definitive guide’, and the ‘Handbook of Strategic Account Management’ with Kevin Wilson. A marketing practitioner in various sectors globally.


Mike Green

Account Director, Capita, AKAM Secretary & Treasurer

20+ year career in Key Account Management in a variety of increasingly senior roles, including GE Capital, PwC and American Express . At Capita, Mike is leading the development of Key Account Management in the HR Outsourcing business, particularly with Public Sector customers. Mike has applied KAM in different environments and is passionate about raising standards and professionalising KAM as a discipline.


Richard Ilsley

B.Sc, B.Eng, MBA, Fellow Strategic Planning Society, AKAM Deputy Chairman

Managing Partner with the Key Account Management Group. Leads sales strategy and account management projects with major corporations around the world. Conference speaker and author of ‘Best Practice – A Manager’s Guide’ and co-author of the PocketBooks Key Account Management. Manager of the largest global network of Account Managers.


Dr Anthony Buckley

PhD, Assistant Head - School of Marketing, Technological University Dublin; MSc Program Director.

Research interests centre on the entrepreneurship & SME enterprise domain, particularly business growth and development strategy. 20+ years in senior business development roles with Nissan, Glen Dimplex Group, Meteor Mobile and Publicis Group.


Armelle Dupont Daupeyroux

Master’s Degree Food & Beverage Engineering. Key Account Management program leader, Vetropack Holding AG

15+ years experience in packaging and machinery industry. KAM program leader and KAM practitioner for over 8 years in Tetra Laval Group, Amcor Group and Vetropack Holding AG.


Dr Deva Rangarajan


Professor of Sales and Marketing- IESEG School of Management, Paris Campus; Academic Director of the MSc International Negotiation. Research interests centre on the role of technology in shaping the sales function, key account management, customer experience management. He has consulted and conducted training programs for companies across different industries.


Rafi Habibian

MSc, SAM CoE Global Director at Pfizer

27+ years of experience in the pharmaceutical industry. Started career in sales and held different regional responsibilities in marketing, account management, operations, and customer management. A true believer in the value of Key Account Management as an organizational capability, tasked with leading the Pfizer business to build expertise and capabilities in KAM, and to ensure that all market teams are prepared to engage with their key accounts as effectively as possible.


Dr Olivier Riviere

Engineer in Material Science, Dr-Ing in Physical Metallurgy, MBA

20+ years' management experience with global companies (Dassault Systems, Intel, IXOS/OpenText, Text 100). Helps organisations of all sizes drive sustainable improvement on Sales & Marketing Effectiveness, KAM and Influence-focused Sales & Marketing. Speaker and author in 3 languages. Founder of KAM with Passion, Partner, KAM practice lead at Powering.


Dominykas Cibulskas

Partner Customer Care, Key Account Management, General Management at SIA ZB Master degree in International Trade.

20 years of practice in KAM and Sales in FMCG, Pharma & Food in the Baltic states, from Key Account Manager to General Manager. Also Sales, KAM and Management consultant advising other companies. Passionate KAM practitioner and supporter.


Steven Dolan

Operations Director, EMCOR UK & Lead for Collaboration and KAM

Member, Institute for Collaborative Working. Responsible for Collaboration and KAM strategy, co-founder EMCOR UK’s KAM programme, leader of community of KAM best practice and corporate KAM training programme. 20+ years KAM of n Facilities Management Sector with high profile accounts. Passionate supporter of KAM and its value for customers.


John Bailey

Director – International Key Accounts, Hiab AB.

40+ years in International sales and Key Account Management. The majority of his career has been in sales and account management within Hiab AB, a global provider of on-road load handling equipment. A firm believer in the development and ever changing world of KAM and keen to share his passion and experience with individuals that want to make KAM their chosen career.


Alistair Taylor

MBA. KAM Programme Director and Director Brightbridge Consulting

Combines 15 years of leading KAM programmes in global organisations and 10 years of business development consulting and KAM training for leaders in health, food, technology and professional services. Qualified executive coach with pragmatic focus on KAM success. Author of papers and conference speaker..


Dr Jakob Rehme

Professor of Industrial Economics and Management at Linköping University

Worked in various positions before academia, in high-tech industry, e.g. marketing/sales, distribution management and project management. Research interests include the development of global value chains and sales and purchasing management. Teaches supply chain management and purchasing and sales management.




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