Could you be our next Key Account Manager of the year? Find out here!

Embark on a journey to KAM excellence

AKAM’s goal is to enhance Key Account Management through learning, support and connections. AKAM, a non-profit professional membership organisation, fosters understanding and collaboration among key account managers and programme leaders. Our members gain access to the latest research and opportunities, promoting continuous growth in KAM practices. Since 2016, AKAM’s influence has expanded worldwide through online events and resources. 

Become A Member

Empowering Key Account Management Professionals

The Association for Key Account Management is committed to advancing the practice of Key Account Management (KAM) through a global community of professionals. Our mission is to elevate the understanding, recognition, and standards of KAM. With a rich history of milestones and achievements, AKAM stands as a beacon for KAM excellence.

Improve your KAM practices through education and networking. Benefit from expert assistance, research, tools, and training & connect with a global network of professionals, scholars, and industry leaders who share valuable insights and advance KAM standards.

Uncover the benefits of AKAM membership

Qualifications
How can you prove your KAM expertise? Whatever stage you are at, one of AKAM’s two in-work, online routes to qualification will bring real benefit to your career: DipProKAM for the super-experienced, Postgraduate Certificate for everyone else
Member Resources
Member Resources contains a vast mount of KAM-focused material to help you with your KAM role, whether KAM lead or key account manager. Easy-to-use search functions quickly find what you need.
Exclusive Events
AKAM’s events include workshops, conferences, and webinars designed to help you grow your KAM expertise. And connect with like-minded professionals and advance your career in KAM.
Networking
You can make email contact with other key account managers and program leaders. Ask questions, get advice and support and build your personal network at the same time.
Previous slide
Next slide
0
Resources & counting
"Every Pfizer colleague has access to AKAM's network, its great resources on the website, engaging events and much more. Pfizer has been a proud and active and will continue whilst we gain so much value."
Geoff Quinn
Geoff QuinnDirector Key Account Management Center of Excellence, Pfizer
"Through AKAM, Hiab now has a network of likeminded professionals, consultants and academics in support of our journey to optimise Key Account Management. AKAM helped me enormously in my endeavours to learn about KAM."
John Bailey
John BaileyDirector International Key & OEM Accounts, Hiab AB
Previous
Next

Our members

AKAM consists of a healthily mixed community of five constituencies with different takes on KAM that add to each others’ understanding. 

Corporate companies pursuing KAM programs

Individual key account managers seeking support

Educational institutions developing a new offering in KAM

Academics looking for new links and participants in their research

Consultants and trainers offering KAM support and services

Guiding AKAM's Vision

Explore the team driving the future of KAM excellence. Discover more about our board members and their contributions by hovering over the images below. 

Dr Diana Woodburn

Click here to learn more

DR DIANA WOODBURN

BSc, MSc, MBA, PhD, FCIM: AKAM Chairman

Began researching and lecturing in KAM at Cranfield School of Management in 1997. Also became an author, consultant and company coach, dedicated to KAM since 2005. Co-author with Malcolm McDonald of ‘Key Account Management: the definitive guide’, and the ‘Handbook of Strategic Account Management’ with Kevin Wilson. A marketing practitioner in various sectors globally.

Mike Green

Click here to learn more

MIKE GREEN

AKAM Secretary & Treasurer

20+ year career in Key Account Management in a variety of increasingly senior roles, including GE Capital, PwC and American Express . At Capita, Mike is leading the development of Key Account Management in the HR Outsourcing business, particularly with Public Sector customers. Mike has applied KAM in different environments and is passionate about raising standards and professionalising KAM as a discipline.

Richard Ilsley

Click here to learn more

RICHARD ILSLEY

B.Sc, B.Eng, MBA, Fellow Strategic Planning Society, AKAM Deputy Chairman

Managing Partner with the Key Account Management Group. Leads sales strategy and account management projects with major corporations around the world. Conference speaker and author of ‘Best Practice – A Manager’s Guide’ and co-author of the PocketBooks Key Account Management. Manager of the largest global network of Account Managers.

Dr Anthony Buckley

Click here to learn more

DR ANTHONY BUCKLEY

PhD, Assistant Head - School of Marketing, Technological University Dublin; MSc Program Director.

Research interests centre on the entrepreneurship & SME enterprise domain, particularly business growth and development strategy. 20+ years in senior business development roles with Nissan, Glen Dimplex Group, Meteor Mobile and Publicis Group.

Armelle Dupont Daupeyroux

Click here to learn more

ARMELLE DUPONT DAUPEYROUX

Master’s Degree Food & Beverage Engineering. Key Account Management program leader, Vetropack Holding AG

15+ years experience in packaging and machinery industry. KAM program leader and KAM practitioner for over 8 years in Tetra Laval Group, Amcor Group and Vetropack Holding AG.

Dr Olivier Riviere

Click here to learn more

DR OLIVIER RIVIERE

Engineer in Material Science, Dr-Ing in Physical Metallurgy, MBA

20+ years' management experience with global companies (Dassault Systems, Intel, IXOS/OpenText, Text 100). Helps organisations of all sizes drive sustainable improvement on Sales & Marketing Effectiveness, KAM and Influence-focused Sales & Marketing. Speaker and author in 3 languages. Founder of KAM with Passion, Partner, KAM practice lead at Powering.

Steve Dolan

Click here to learn more

STEVEN DOLAN

Operations Director, EMCOR UK & Lead for Collaboration and KAM

Member, Institute for Collaborative Working. Responsible for Collaboration and KAM strategy, co-founder EMCOR UK’s KAM programme, leader of community of KAM best practice and corporate KAM training programme. 20+ years KAM of n Facilities Management Sector with high profile accounts. Passionate supporter of KAM and its value for customers.

Alistair Taylor

Click here to learn more

ALISTAIR TAYLOR

MBA. KAM Programme Director and Director Brightbridge Consulting

Combines 15 years of leading KAM programmes in global organisations and 10 years of business development consulting and KAM training for leaders in health, food, technology and professional services. Qualified executive coach with pragmatic focus on KAM success. Author of papers and conference speaker..

Rafi Habibian

Click here to learn more

RAFI HABIBIAN

MSc, SAM CoE Global Director at Pfizer

27+ years of experience in the pharmaceutical industry. Started career in sales and held different regional responsibilities in marketing, account management, operations, and customer management. A true believer in the value of Key Account Management as an organizational capability, tasked with leading the Pfizer business to build expertise and capabilities in KAM, and to ensure that all market teams are prepared to engage with their key accounts as effectively as possible.

Dominykas Cibulskas

Click here to learn more

DOMINYKAS CIBULSKAS

Partner Customer Care, Key Account Management, General Management at SIA ZB Master degree in International Trade.

20 years of practice in KAM and Sales in FMCG, Pharma & Food in the Baltic states, from Key Account Manager to General Manager. Also Sales, KAM and Management consultant advising other companies. Passionate KAM practitioner and supporter.

John Bailey

Click here to learn more

JOHN BAILEY

Director – International Key Accounts, Hiab AB.

40+ years in International sales and Key Account Management. The majority of his career has been in sales and account management within Hiab AB, a global provider of on-road load handling equipment. A firm believer in the development and ever changing world of KAM and keen to share his passion and experience with individuals that want to make KAM their chosen career.

Dr Jakob Rehme

Click here to learn more

DR JAKOB REHME

Professor of Industrial Economics and Management at Linköping University

Worked in various positions before academia, in high-tech industry, e.g. marketing/sales, distribution management and project management. Research interests include the development of global value chains and sales and purchasing management. Teaches supply chain management and purchasing and sales management.

Maggie Chandler

Click here to learn more

Maggie Chandler

MSc, SAM CoE Global Director at Pfizer

Maggie has a strong track record of helping organizations deliver a better customer experience. She joined Skanska in May 2021 from Lloyds Register, one of the world’s leading providers of professional services where she was Group Customer Experience Director.  Prior to that, Maggie held senior customer experience and business development roles in Thames Water and BT.

Driving KAM research and new insights

Explore the team driving the future of KAM excellence. Discover more about our board members and their contributions by hovering over the images below. 

Dr Jakob Rehme

Professor of Industrial Economics and Management at Linköping University

Sylvie Lacoste

Excelia Business School, France Full Professor, Head of Marketing Department

Silvio Cardinali

Università Politecnica delle Marche, Italy Associate Professor in Marketing and Sales Management, Vice President SGBED

Deva Rangarajan

IESEG, France Professor of Marketing, Academic Director MSc International Business Negotiation

Nektarios Tzempelikos

Anglia Ruskin University, UK Associate Professor in Marketing, School Research Lead

Lesley Murphy

Technological University Dublin, Ireland Lecturer in Sales and Marketing

Nima Heirati

University of Surrey, UK Associate Professor in Marketing

Christine Lai

EM Lyon, France Associate Professor of Marketing

Antonella La Rocca

Università Cattolica del Sacro Cuore, Italy Associate Professor of Marketing

Sridhar Guda

Indian Institute of Management, India Professor (Marketing Area)

Rakesh Singh

Institute of Management Technology, India Professor-Marketing

Barbara Niersbach

University of Bamberg Professor for B2B Marketing Management and Sales

Antonella La Rocca

Università Cattolica del Sacro Cuore, Italy Associate Professor of Marketing

Dr Olivier Riviere

Engineer in Material Science, Dr-Ing in Physical Metallurgy, MBA

Dr Diana Woodburn

BSc, MSc, MBA, PhD, FCIM: AKAM Chairman

Embark on your path to KAM mastery with AKAM.

Ready to unlock Your KAM potential?

Join AKAM today and become part of a global community dedicated to Key Account Management excellence. Whether you’re a seasoned practitioner,  just starting your KAM journey or leading a programme, AKAM offers the resources, connections, and support you need to suceed.

Individual Membership
Corporate Membership
Individual Membership
Corporate Membership

Report

Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Contains abusive or derogatory content
Promoting goods or services
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member

Please allow a few minutes for this process to complete.

Report

You have already reported this .

Individual membership

For Key Account Managers and Programme Leaders

Explore individual membership

Corporate membership

For organisations and educational institutions

Explore corporate membership

We celebrate great Key Account Managers
like you

You could be our next KAM of the year!

Find out how it can benefit you, why we want you to apply and what you’ll need to do below.

Applications close December 1st

Learn more & apply
Don't show again

Sign up to our mailing list

Get FREE access to our bulletin!

Stay focused and current with the expert knowledge and practitioner experience you’ll find in the AKAM Bulletin. Every two months you’ll get an injection of KAM news, thought-provoking articles and tools/ideas you can utilise.

Close

The Association for

Key Account Management

Sign in

Lost your password?