As Global Account Manager Thierry was tasked with delivering a partnership between his company, Axcelis, and a customer challenged to meet the needs of its own customer in the very fast-growing electric vehicle market.  Thierry demonstrates a true passion for key account management and has blended strong KAM disciplines with creative approaches.

He engaged customer and internal resources across countries, driving actions through his energy, use of metrics and dashboards.  He developed high levels of insight about the customer and market and deployed them to motivate positive team behaviours, which proved to be vital in creating and implementing solutions for the customer. They enabled the customer to meet major ramp-ups in demand requirements, achieving major share gains for Thierry’s own organisation with this customer.

Axcelis got great ratings from the customer scorecard and achieved no.1 position in many categories including ‘roadmap alignment’, ‘maintenance support’ and ‘account  management’.

Thierry’s demonstration of the power of key account management methodologies is being shared inside his organisation so others can learn from it and build further action for the future.

Thierry said: “I’m very honored to receive the Award. When I learned about the KAM of the Year Award, I saw a great opportunity for me to formalize the methodologies developed over the years and to describe at high level the tools and strategies utilized.

Only filling the application form was already a great achievement and feeling. I would encourage anybody to join AKAM and this program to continue to grow and learn.”