76% of B2B Customer eXperience professionals agree that companies which continue to invest in CX will outperform competitors … but 25% admit that the experiences their organisations are delivering to customers are generally worse than promised! (Source: Ipsos’ Global Voices of Experience).
Join Helen Wilson as she discusses the power of real insight in building long-lasting customer relationships:
- Outperforming the competition
- Delivering a Return on your CX
- Investment (ROCXI) through better B2B CX measurement and management.
- How to nail the basics, brilliantly
- Engaging stakeholders
- Capturing high quality relationship and transactional/event customer feedback from the C-suite to the front line
Helen will explain how to put all that to work and share examples from leading organisations along the way.
Helen Wilson
CXO, Ipsos
Helen Wilson is Ipsos’ Global Chief Experience Officer – Customer Experience & Channel Performance. Her 25 years of experience extend across markets, sectors and channels. She’s helped leading ensure they are delivering great CX, building strong relationships and driving a superior Return on CX Investment (ROCXI).
