Sharing customer knowledge – a total organisational approach 💻

By Diana Woodburn | September 30, 2020 | AKAM News Webinar

Sharing Customer Knowledge – a total organisational approach promises to be a snappy, thought-provoking webinar with EMCOR UK’s KAM exponents Steve Dolan and Jeremy Campbell.

  • How do you get a Facilities Management biased business to focus on customers and customer value when the main thrust of the business is on providing services?
  • How do you get any business to think (better still dream) about customers across every function all the time?
  • What exactly is customer value and how do you get an entire business to think about creating customer value?
  • How do you align an organisation - and by that we mean the whole organisation - to deliver win/win value?
  • How do you get teams across a business to unlock knowledge and share information?


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